Performance

The measure of our performance is directly related to the joy factor: the amount of fun we are experiencing in our work. If we are not having fun, if we are not learning, if we are not offering our best or if we are not contributing in a way in which we feel vital and inspired – we are not achieving the kind of performance we aspire to at KT&A.

I, Karen, expect myself and the people I work with to experience an ever increasing joy factor in their engagements (with clients and each other). Whether marketing, selling, designing, co-creating, writing, preparing, facilitating, conducting workshops, coaching or consulting – our joy factor is tops: on a scale of 1-10 – we consistently max out in the 8-10 range.

Measurement and Evaluation

While we put spirit first, we also insist on positive results. Part of being successful in focusing on essence is being able to observe the tangible outcomes that come from our work. We measure and evaluate positive outcomes in several ways:

• Taking a long term view. In the business of transformation, short term results will include chaos, confusion, resistance, grief and anger – all normal steps on the path of change. By focusing on long term results, we look beyond the drama of the near term, to the release of positive energy that results from healing and growth.

• Looking at outcomes, not goals. While it is beneficial to imagine specific desired results, focusing on finite evidence of results may create constriction and suffocation of creativity and flow. We shift our results focus from ‘making specifics happen’ to a wide variety of behaviors and indicators that are known to create abundant, varied and desired success.
• Using rigor in observing the experience of transformation. We capture a baseline view of people starting work with IAM material, we gather qualitative information about each learning module, we survey the effect of IAM at the end of learning phases and we gather data 6 months and more after the completion of a project. Information we collect is kept anonymous and is reported to clients in story and trend format.
• Engaging in ongoing conversation with clients and stakeholders. We expect discomfort, anxiety, fear and disorientation as part of our work – they are indicators that transformation is in the works. By keeping our ‘fingers on the pulse’ of what’s happening with our clients, we are able to discern if we (including the client) are moving toward the outcomes we have been contracted to achieve.
• Putting essence/energy first. We know that the only way to achieve real transformation is by unleashing the vital and inspired energy of both individuals and a collective. By designing consistent, organic and gentle inviting of creative energy into our process, and by relentless dis-engagement and dis-empowering of obstacles to transformation, we know the results of our work will be more vital and inspired individuals and organizations.

Our desire to be in joyful and quality service to clients has motivated us to make the following commitment to customers….

Customer Commitment

• We will be guides. We love the journey of transformation and we are joyfully and relentlessly developing the competence and skill to walk with and guide others along the way. This process includes focusing on and appreciating the Essential Best of who we are, while at the same time noticing and learning from Drama that emerges.
• We will walk with you. We know that we are all equals in the journey of life, where our learning and growth is connected to yours. We venture into every territory of the transformative journey, facing the fires of our own fears along the way, so that we can confidently walk with you, learning with you as we go while also bringing with us the competence our own journeys provide.
• We will be present with you. We bring the best of who we are and what we have to offer to our work with you. Our Drama will not get in the way of us giving our best to you; we proactively, easily and skillfully work through our own individual and collective Drama as we go.