With IAM, we focus on the essential : the knowledge we have about who we are at our best.  This focus is the most powerful way to transform our experiences and the results we achieve. Consider the following:

The Results Story

The source of any result a person or organization achieves or wants to achieve is a culmination of the beliefs, values/strengths/motivations, structures and behaviors that come before the result: our story. With this Results Story we can …

• change any part of the story, including our environment, support systems, actions, structures … and we will change the results we achieve
• focus on our Essential Best aligning everything we do with who we are… and we will change the results we achieve.

Imagine which might be easier:

• creating a policies and procedures manual that describes how to handle every customer interaction imaginable, and try to get people to do it right or
• matching people with relationship and communications skills, and a mindset that loves to serve with customer service jobs and skipping the manual.

Ok, a simplified example, but hopefully you get the point: it’s easier and more flexible in a dynamically changing customer environment to empower people with the right skills to do the right thing for customers within very simple guidelines.

But IAM is much more then putting the right people in the right jobs. It’s about people constantly evolving, learning, growing and transforming, in dynamic ways so that they are creating sustainable value in the midst of external chaos and uncertainty.

Imagine your organization with everyone courageously and dynamically learning and growing, transforming the way you work collectively, to ride the waves of change around you like optimally functioning, healthy Olympic athletes, secure in the knowledge that you know who you are, you all are giving your best, and together you can create whatever you set your mind to!

Simple and easy shifts in how we focus on and develop our Essential Best
creates wide and sustainable shifts in the results we achieve.

IAM evolved as we discovered that focusing on our Essential Best was the simplest way we could find to sort through the complexities and challenges people and businesses are facing, without creating cumbersome and expensive structures along the way.

What does this look like?

• For individuals: conversations about what it looks like when we are at our best, and then ongoing discussion about our evolving best, especially as the challenges and opportunities of life call on us to learn, grow and achieve greater health. Ongoing, we find work and activities that use and stretch our Essential Best.
• For organizations: conversations about their collective identity when they are performing at their best, and then ongoing discussions about how the vision and goals of the business, customers and environmental factors (markets, technology, society, economy) are challenging people within the organization to learn and evolve how they create value.

Most importantly, Focusing on the Essential because it is:

• Practical: where the smallest efforts create dramatic changes in results that are also true to our Essential Best.
• Abundant: where being at our best comes at the expense of no one, including other individuals, other businesses, other species and the planet – and the prosperity we experience is beyond our imagining.
• Sustainable: where nothing is wasted as we learn ways to make the most of every experience, opportunity and challenge – learning, growing and evolving to create ongoing value that is of the highest good.
• Powerful: where we have the most leverage to shape our future, grounded and centered in our Essential Best, unfazed by the fear, uncertainty, chaos and such that surrounds us.
• Leading Edge: where we create, as the leaders of our lives, the ongoing story of the results we achieve, as we evolve the best of humankind in the process.

We do focus on any part of the Results Story that needs to be addressed, always in the context of our Essential Best (all of us) and business needs.

When we realize that our Essential Best, both individually and collectively, is infinite, abundant, alive, engaged, creative, happy, fun …. we realize that the results we can achieve are limited only by a lack of focus and imagination.

The Results Story is a tool that we use in our work with clients: feel free to use it as you please!